Good Life Pool and Spa Care 

Service Agreement

We would first like to start by saying Thank you.... Thank you for allowing Good Life Pool and Spa Care the opportunity to earn you business. Thank you for trusting us to service your pool each week. We absolutely love what we do, and serving our customers and their pools to the best of our ability is what we strive for every single day. We are very excited to begin your service and look forward to helping you maintain a healthy pool!

Our goal is to be up front with everything, and to set expectations (Both for Good Life Pool and Spa Care, and the Customer) from the start. Please read the agreement below, and let us know if you have any questions! Thank you! 

The Parties agree that the Customer has contracted with Good Life Pool and Spa Care to perform pool and/or spa maintenance at the address specified below. The Parties agree that this is a monthly Service Contract and Customer agrees to pay Good Life Pool and Spa Care monthly in advance of the services to be provided that month. The Parties agree that in the event the Customer fails to pay in advance of service being provided as required by this Agreement, the contract shall be terminated. Please read below:

 

1. Service Frequency and Fees: Good Life Pool and Spa Care will provide pool service once a week at the Customer’s address stated below. Customer agrees to pay an agreed upon service rate in advance each month for the service.  Customer may request pool service twice a week for an additional cost each month.  Good Life Pool and Spa Care will designate the service day that the pool will be serviced. 


The Parties agree that circumstances can arise that affect or prevent Good Life Pool and Spa Care from performing pool and/or spa maintenance such as bad weather, an illness, or a holiday. In such event, Good Life Pool and Spa Care may elect to postpone pool and spa service for one week, not to exceed 4 weeks each year. However, in no event shall pool and spa service be provided during the weeks of Thanksgiving and Christmas.


In the event of inclement weather on the scheduled date of service, the pool and spa will be cleaned to the extent weather permits and chemicals will be added. During a light rain we will do our best to work through it, but if the rain intensifies we will suspend service for that week. We will not service a pool if there is lightening within a dangerous radius.


Customer must ensure Good Life Pool and Spa Care has access to the service area on the scheduled service day, including: gate entry codes, lock combinations, security guard verification, and pets relocated from pool/spa area. If Good Life Pool and Spa Care is unable to access the service area for any reason, services will not be performed that week and Customer shall not be entitled to a credit.


Vacation/Holidays: Good Life Pool and Spa Care will be closed and service will not be provided as follows: 1) Two weeks during the off-season at the discretion of Good Life Pool and Spa Care (Customer will be notified of the week(s) in advance), 2) Thanksgiving week, and 3) Christmas week, for a total of 4 weeks. These dates are already accounted for in calculating the monthly service fee (4 services per month, 48 per year, 52 weeks in a year). Therefore, no credit is due. Good Life Pool and Spa Care bases its pricing on a "Year Round" service model. We do not reduce service frequency during winter months. Emergency services are provided at a separate agreed upon rate quoted on a case by case basis.

 

2. Services: Good Life Pool and Spa Care shall provide the following services each week:

     • Pool surface and floor skimmed

     • Filter backwashed as needed

     • Leaf baskets emptied

     • Pump baskets emptied
     • Pool equipment operation inspected

     • Pool walls, steps, benches, and baja shelves will be brushed

     • Water tested and balanced each week

     • Pool vacuumed as needed*

   *All customers must have a properly working in-floor cleaning system, or suction side cleaner.

 

Customer is responsible for water levels during the week. Recommended water level is MID-TILE. 

 

Up to 8 Tabs, 1 gallon of either Liquid Chlorine or Muriatic acid, and 2oz of Phosphate Remover is included with your monthly base rate. Shock and Specialty Chemicals are not included. Filter cleaning is NOT included as a monthly service. Filters will be cleaned every 6 months, and a 6-month long term algaecide will be added following the filter clean. This service is $130 each time, and will generally take place around March and September.  Filters MUST be properly maintained in order for Good Life Pool and Spa Care to perform proper maintenance service. Salt Cell Cleaning is NOT included in service and shall be performed on an “as needed” basis. Ideally 4 salt cell cleans per year, but pools with high calcium may need to be cleaned more frequently. All standard service is billed at a rate of up to 15 minutes per week. During monsoon season we do our best to clean the pools as much as we possibly can in a reasonable time, generally, up to an additional 20-25 minutes. If you request an additional storm clean-up, that will be billed at an agreed upon rate on a case by case basis. I.E. Storm Cleanup, Excessive Debris, and any other situations out of the normal scope of work for your swimming pool.

 

3. Repairs: Repairs are not included in the monthly service fee. Repairs under $30 per occurrence will be performed immediately and charged separately to the Customer. This includes tab floaters, skimmer baskets, o-rings, etc. Repairs greater than $30 per occurrence shall require Customer authorization in advance of the repair.
 

 

4. Pricing: Customer agrees to pay Good Life Pool and Spa Care the monthly service fee agreed upon as well as any additional costs that may be incurred for chemicals, repairs, or services that are in addition to the services specified above. Additionally, Customer shall incur an additional charge of $130.00 every 6 months for filter cleaning, and a 6-month long term algaecide. Customer shall incur an additional charge of $350.00 approximately every 2 years for pool draining and startup chemicals.
 

 

5. Payment: Good Life Pool and Spa Care accepts 4 forms of payments, via our Wave Customer Portal (ACH or CC), Zelle, venmo, or by mailed check/bank billpay. Large CC payments will have a 3.5% processing fee added to the total. Please do not give checks to technicians. Each monthly payment must be received by Good Life Pool and Spa Care, in full, by the 10th of the serviced month. For example, the monthly payment for October service must be received by Good Life Pool and Spa Care before October 10th.  If payment is not received by the last day of the month, all services will be paused until payment is received.

 

6. Disclaimer: Good Life Pool and Spa Care shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. Customer should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sunlight, and, in some cases, other corrosive materials (i.e. salt). The Customer is responsible for maintaining correct water level at all times. Also, Good Life Pool and Spa Care is not responsible for any damages or deterioration caused by failure of a Customer to perform other services recommended by Good Life Pool and Spa Care, or by failure of Customer to properly maintain pool and equipment between visits.  Finally, Good Life Pool and Spa Care is not responsible for the deterioration of the pool surface (plaster/quartz/pebble) due to chemicals or age.
 

7. Termination: The Parties agree that this Agreement is a monthly service agreement that continues from month to month until terminated. The Agreement may be terminated by either Party. However, the Parties further agree that the Customer will be serviced until the end of the serviced month.
 

By filling out the form below, you agree to the service agreement with Good Life Pool and Spa Care

Service Agreement

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