Designed to set expectations for both Good Life Pool and Spa Care & our customers
Thank You For Choosing Good Life
We at Good Life Pool Care would like to thank you for trusting us to service your pool each week. We love what we do and appreciate each and every one of our customers. Our professionals have made it their mission to serve you and your pools with the utmost care—leaving you with clear and safe waters to swim in.
Our goal is to be upfront with everything we do and keep you informed every step of the way. In doing so, we have provided you with a service agreement that covers all our terms and conditions for servicing and repairing your pool. Please take a look and let us know if you have any further questions.
Read Our Terms & Conditions
The parties agree that the customer has contracted Good Life Pool and Spa Care to perform pool and/or spa maintenance at the address specified below. The parties agree that this is a monthly service contract and the customer agrees to pay Good Life Pool and Spa Care in advance of the services to be provided that month. The parties agree that in the event the customer fails to pay in advance of service, the contract will be terminated.
Good Life Pool and Spa Care will provide pool service once a week at the customer’s stated address. Customers agree to pay an agreed upon service rate in advance each month for the service provided. The customer may request pool service twice a week for an additional cost each month. Good Life Pool and Spa Care will designate the service day that the pool will be serviced.
The parties agree that circumstances can arise that affect or prevent Good Life from performing pool and/or spa maintenance—bad weather, illness, or holiday. In such an event, Good Life may elect to postpone service for one week, not to exceed four weeks each year. However, in no event shall pool and spa service be provided during the weeks of Thanksgiving and Christmas.
In the event of inclement weather on the scheduled date of service, the pool and spa will be cleaned to the extent the weather permits and chemicals will be added as needed. During a light rain we will do our best to work through it, but if the rain intensifies, we will suspend service for that week. We will not service a pool if there is lightning within a dangerous radius.
During monsoon season, we do our best to clean the pools as much as we possibly can in a reasonable amount of time, generally taking an additional 20-25 minutes. If you request additional storm clean-up, that will be billed at an agreed upon rate on a case by case basis. This can include:
- Storm cleanup
- Excessive debris
- Any other situation out of the normal scope of work for your pool or spa
Customers must ensure Good Life Pool and Spa Care has access to the service area on the scheduled service day. This includes: gate entry codes, lock combinations, security guard verification, and pet relocation from the pool area. If we are unable to access the service area for any reason, services will not be performed that week and the customer shall not be entitled to a credit.
Good Life Pool and Spa Care will be closed and service will not be provided as follows:
- Two weeks during the off-season at the discretion of Good Life Pool and Spa Care
- Thanksgiving week
- Christmas week
During these closings, no credit is due from the customer and we will notify the customer of these closings in advance.
Good Life Pool and Spa Care will provide the following services each week:
- Pool surface and floor skimmed
- Filter backwashed as needed
- Leaf and pump baskets emptied
- Pool equipment operation inspected
- Pool walls, steps, benches, and baja shelves will be brushed
- Water will be tested and balanced
- Vacuuming as needed*
*Clients must have a properly working in-floor cleaning system or suction side cleaner
There are specific chemicals that are included in your monthly rate, including up to eight tabs, one gallon of either liquid Chlorine or Muriatic acid, and two ounces of Phosphate remover.
The following services are NOT included in your service fee:
Filter cleaning – Filters will be cleaned every six months, and a six month long term algaecide will be added following the filter clean. This service is $130 each time and generally takes place around March and September. We require that all customers properly maintain their filters in order for us to perform a maintenance service.
Salt Cell Cleaning – This will be performed on an “as needed” basis. Ideally you will only need four salt cell cleans per year, but pools with high calcium levels may require additional cleanings.
Repairs are not included in the monthly service fee. Repairs under $30 per occurrence will be performed immediately and charged separately to the customer. Repairs greater than $30 per occurrence shall require customer authorization in advance of the repair. Small repairs include that do not require customer approval include:
- Tab floaters
- Skimmer baskets
The customer agrees to pay Good Life Pool and Spa Care the monthly service fee agreed upon as well as any additional costs that may be incurred for chemicals, repairs, or services. The customer will receive an additional charge of $130 every six months for filter cleaning and long-term algaecide. Customers will also receive an additional charge of $350 approximately every two-years for pool draining and startup chemicals.
We accept four forms of payment—Wave Customer Portal (ACH or CC), Zelle, Venmo, mailed check/bank billpay. Large credit card payments will have a 3.5% processing fee added to the total.
Our technicians will not accept your payment. Each monthly payment must be received by Good Life Pool and Spa Care, in full, by the 10th of the serviced month. For example, the monthly payment for October must be received before October 10th. If payment is not received by the last day of the month, all services will be paused until payment is received.
Good Life Pool and Spa Care is not responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. The customer should be aware of normal deterioration of equipment that occurs over time, caused by exposure to chemicals, sunlight, and other corrosive materials. The customer is responsible for any damages or deterioration caused by failure of performing services recommended by our professionals or by failure of not properly maintaining the pool between visits. Finally, Good Life Pool and Spa Care is not responsible for the deterioration of the pool surface due to chemicals or age.
The parties involved agree that this is a monthly service agreement that continues from month to month until terminated. The agreement may be terminated by either party, however, the parties further agree that the customer will be serviced until the end of the serviced month.
By filling out the form below, you agree to the terms and conditions outlined in the Good Life Pool and Spa Care service agreement.